Refund Policy

We are committed to your satisfaction with our AI employee service. This policy outlines the refund possibilities at different stages of the process:

1. Full Refund Scenarios:

Pre-Development Cancellation: If you cancel your order before we begin development on your AI employee, you will receive a full refund of any payments made.
Post-Development Rejection (Before Integration): After your AI employee is developed, you will have a testing period. If, during this initial testing phase, you are not satisfied with the AI employee's core functionality and we are unable to address your concerns to your reasonable satisfaction, you may reject the AI employee and receive a full refund of the initial partial payment.

2. Partial Refund Scenarios:

Post-Integration Issues: Once you approve the AI employee for integration into your business and the full payment is made, we will start integrating it into your systems. If, after integration, you encounter significant, unresolvable technical issues directly related to the AI employee's core functionality, or you decide you no longer want the AI employee at this stage, you are eligible for a refund of 50% of the total project cost (integration fee + any custom capability fees). This partial refund acknowledges the work completed on development and integration. This does not apply to issues caused by your systems, third-party software, or misuse.

3. No Refund Scenarios:

Post-Approval Integration Fee: Once you have approved the AI employee for integration and the full payment is submitted, the integration fee portion of the payment becomes non-refundable.
Customized Capabilities Fee: After the development of the ai-agent and the addition of any customized capabilites, this fee is non-refundable.
Monthly Recurring Charges (After Service Commencement): We will charge you only for the days the AI employee was actively used. To avoid charges for the next billing cycle, you must provide at least 3 days prior notice of cancellation via email or phone. We do not offer refunds for partial months of service after the AI employee has been actively used.
Change of Mind After Full Approval: After you have fully approved the AI employee and it has been integrated into your systems, no full refunds are offered for a simple change of mind.
Misuse or Violation of Terms: No refunds are provided if the AI employee is misused or used in a way that violates our Terms of Service.

4. Payment Schedule & Process:

Initial Partial Payment: A partial payment (specify the percentage, e.g., 50%) is required upfront to begin the AI employee development process.
AI Employee Development & Testing: We will develop your AI employee and provide it to you for testing.
Approval & Final Payment: Upon your approval of the AI employee after testing, the remaining balance is due.
Integration & Final Testing: We will then integrate the AI employee into your systems and conduct a final round of testing with your input.
Monthly Payments: Recurring charges will be made based on the number of days AI-Employee worked.

5. Cancellation:

To cancel your AI employee service, you must provide at least 3 days prior notice via email (hiretalent@talentgree.com) or by phone at +923015907911

Terms of Service

Effective Date: March 01, 2025

1. Acceptance of Terms

By accessing or using the AI employee services (the "Services") provided by TalentGree ("we," "us," or "our"), you ("you" or "Customer") agree to be bound by these Terms of Service. If you do not agree to these Terms, you may not use the Services. These Terms apply to all users of the Service, including those who access our website, use our AI employees, or interact with our platform in any way.

2. Description of Services

TalentGree provides AI-powered virtual employees ("AI Employees") designed to perform a variety of tasks as described on our website and in your specific service agreement. These AI Employees may be pre-configured or customized to meet your specific needs. We also offer integration, maintenance, and support services related to the AI Employees.

3. Payment and Fees

Pricing: The fees for the Services are as described on our website and in your specific service agreement. These fees may include integration fees, custom capability fees, and recurring monthly charges based on usage.
Payment Terms: You agree to pay all fees in accordance with the payment schedule outlined in your service agreement.
Late Payments: Late payments may be subject to interest charges and may result in suspension or termination of the Services.
Taxes: You are responsible for any applicable taxes related to your use of the Services.

4. Refund Policy

Our refund policy is as described on our website and is incorporated into these Terms by reference.

6. Use Restrictions and Prohibited Conduct

You agree not to:

Illegal Activities: Use the Services for any illegal or unauthorized purpose, including but not limited to violating any applicable laws or regulations.
Harmful Content: Use the Services to transmit, store, or process any content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libellous, invasive of another's privacy, hateful, or racially, ethnically, or otherwise objectionable.
Spam and Unsolicited Communications: Use the Services to send unsolicited emails, messages, or other communications (spam).
Security Interference: Interfere with or disrupt the Services or servers or networks connected to the Services, or disobey any requirements, procedures, policies, or regulations of networks connected to the Services.
Reverse Engineering: Attempt to reverse engineer, decompile, disassemble, or otherwise derive the source code of the AI Employees or any other software provided as part of the Services.
Data Scraping (Beyond Authorized Use): Use the AI Employees to scrape data from websites or services in a manner that violates their terms of service or applicable laws. This includes exceeding reasonable usage limits or attempting to circumvent anti-scraping measures.
Impersonation: Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity.
Overburdening the System: Use the Services in a way that excessively burdens our infrastructure or resources. This includes, but is not limited to, making an unreasonable number of API requests.
Circumventing Security: Attempt to circumvent any security measures implemented by us or our service providers.
Unfair Competition: Use the Services in a manner that directly competes with TalentGree's core business offerings.
Sharing Access: Share your account credentials or allow unauthorized third parties to access or use the Services.
Misrepresentation of AI Capabilities: Misrepresent the capabilities of the AI Employees to third parties.
Training of rivalling AI: You are not allowed to use data extracted by our AI employees to train your or others' AI models.

7. Intellectual Property

Ownership: We retain all rights, title, and interest in and to the Services, including the AI Employees, software, and all related intellectual property rights.
License: We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services solely for your internal business purposes, subject to these Terms.
Customer Data: You retain ownership of any data you provide to us or that is collected by the AI Employees. You grant us a license to use, process, and store Customer Data solely to provide the Services.

8. Data Privacy and Security

Privacy Policy: Our Privacy Policy describes how we collect, use, and protect your personal information.
Data Security: We implement reasonable security measures to protect Customer Data from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

9. Confidentiality

Confidential Information: Both parties may have access to confidential information of the other party. "Confidential Information" means any information disclosed by one party to the other that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure.
Obligations: The receiving party agrees to protect the disclosing party's Confidential Information with the same degree of care it uses to protect its own confidential information of like kind (but not less than reasonable care) and to use the Confidential Information only for the purpose of performing its obligations under these Terms.
Exceptions: Confidential Information does not include information that: (i) is or becomes publicly known through no fault of the receiving party; (ii) was rightfully known to the receiving party prior to disclosure by the disclosing party; (iii) is rightfully received from a third party without restriction on disclosure; or (iv) is independently developed by the receiving party without use of the disclosing party's Confidential Information.
Required Disclosure: The receiving party may disclose Confidential Information if required by law, provided it gives the disclosing party prompt notice (to the extent legally permitted) and reasonable assistance, at the disclosing party's expense, if the disclosing party wishes to contest the disclosure.

10. Termination

Termination by You: You may terminate your account and these Terms at any time by providing 30 days' written notice to us, subject to the terms of our Refund Policy.
Termination by Us: We may suspend or terminate your access to the Services immediately, with or without notice, if you breach these Terms, or if we believe, in our sole discretion, that your use of the Services poses a risk to us, our other customers, or third parties.
Effect of Termination: Upon termination, your right to use the Services will cease immediately. All provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

11. Warranty Disclaimer

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

12. Limitation of Liability

IN NO EVENT SHALL TalentGree, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

13. Indemnification

You agree to indemnify and hold harmless TalentGree, its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your use of the Services, your violation of these Terms, or your violation of any rights of a third party.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of [Your State/Jurisdiction], without regard to its conflict of laws principles. Any dispute arising out of or relating to these Terms or the Services shall be resolved exclusively in the state or federal courts located in Faisalabad.

15. Modifications to Terms

We reserve the right to modify these Terms at any time. We will post the revised Terms on our website and update the "Effective Date" above. Your continued use of the Services after the posting of the revised Terms constitutes your acceptance of the changes.

16. Entire Agreement

These Terms, together with our Privacy Policy and any applicable service agreements, constitute the entire agreement between you and TalentGree regarding your use of the Services and supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and us.

17. Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced.

18. Contact Us

If you have any questions about these Terms, please contact us at:

TalentGree
hiretalent@talentgree.com
+923015907911